Role Summary

FPLS Liaison

Analyzes business and technical processes to formulate and develop business information processing systems. The candidate will coordinate with business and technology teams as a member of the FPLS Support Team.

Required Skills and Responsibilities

• Provide state officials support in the use of federal system data for establishment and enforcement of child support orders, increased child support collections, and improved case processing.
• Plan and conduct onsite technical support visits and prepare reports summarizing visit results and recommendations.
• Collaborate with ACF Regional Offices, participate in conference calls, and present at national, regional, and state conferences.
• Identify potential system enhancements to federal systems, including the Child Support Portal, submit change requests, and document business requirements.
• Analyze issues concerning use of federal systems data.
• Develop technical assistance material.
• Maintain various data and task matrices, and use JIRA for issue tracking and change management.

Qualifications

• Bachelor’s degree in a closely related discipline with a minimum of 3 years of experience or 10 years of professional experience.
• 5 years of experience in child support, including an understanding of child support systems.
• Demonstrated ability to work independently, self-manage daily priorities, and handle multiple tasks at the same time.
• Experience working and collaborating with stakeholders including senior leadership, subject matter experts, and internal and external partners.
• Demonstrated ability to develop and deliver presentations for national, regional, and state conferences, teleconferences, and webinars.
• Written communication skills with experience creating procedure documents, white papers, analysis outcomes, and similar materials.
• Extensive experience with Microsoft Office Suite, specifically Word, Excel, Outlook, and PowerPoint.