Role Summary

Data Access Analyst

The candidate will support the Division of Federal Systems (DFS) Data Access team as the technical lead. The role provides a broad range of support for ongoing data matching activities and access for new users.

Support includes facilitating data matching agreements and financial agreements; leading match activities with DFS support and technical teams; and coordinating with Software Development, Data Quality, Economic Analysis, and Security teams.

Required and Desired Skills

• Serve as a problem resolution lead for Data Access team members and resolve issues in a timely manner.
• Oversee and lead JIRA and MICRS processes for the Data Access team.
• Delegate team members to open JIRA tickets related to data matches, including match initiation, transmission, and issues.
• Track reports received from production and operations teams.
• Maintain the JIRA Data Access Dashboard and generate metrics for the team and federal customer.
• Monitor Data Access JIRA tickets and facilitate monthly Data Access JIRA meetings.
• Conduct gap analysis of MICRS reporting and recommend enhancements to existing reports or new reports.
• Lead pass-through review and resolution efforts, including liaison with the development contractor and DFS Security team on pass-through file reviews and record layouts.
• Review Data Access research statistics daily and coordinate deletion of files with liaisons and match partners.
• Serve as lead Portal component administrator for Data Access.
• Work with research partners and resolve issues related to upload/download functionality in the Portal.
• Maintain SOPs for Data Access user registration and authorization for file upload/download.
• Maintain FAQs for mitigating technical issues related to Portal file upload/download.
• Post materials to the Data Access section of the Portal, such as the Data Access Navigation Guide.
• Maintain the Portal user list on SharePoint for Research Match Partners.
• Lead assigned match activities and coordinate all processes in the lifecycle of assigned data matching agreements.
• Draft project plans and schedules, analyze and draft match requirements, and provide training and technical assistance to matching partners.

Qualifications

• Bachelor’s degree and 10 years of professional working experience.
• Experience researching, organizing, and presenting information for planning and tracking purposes.
• Strong oral and written communication skills.
• Strong attention to detail, flexibility and adaptability to change, and outstanding organizational skills.
• Effective interpersonal skills and the ability to work well with people across teams.
• Ability to handle multiple tasks simultaneously, respond to ad hoc tasks, and meet critical deadlines.
• Child support or human services experience preferred.
• Familiarity with legal authorities and guidance, and experience identifying and researching legislative and other sources of information helpful but not required.
• Experience using Microsoft Suite, including Word, PowerPoint, Excel, Visio, and Project, and issue tracking software such as Jira.